FAQ

Products and Availability

Q: How can I check if an item is in stock?

 A: You can check the availability of an item on the product page. If an item states "OUT OF STOCK" or "SOLD OUT" it is temporarily unavailable.

Q: Do you restock sold-out items?

 A: We try our best to restock popular items. Some may restock faster than others.

Q: Do you carry plus-size clothing?

A: Yes, we offer a wide range of sizes, including plus sizes. Please check the sizes available or feel free to contact support for sizing preferences not listed.

 

Ordering and Payment

Q: What payment methods do you accept?

 A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and many others. If your method of payment does not work, please contact support.

Q: Can I change or cancel my order after it has been placed?

A: You can always change or cancel your order before it is packaged and shipped out. After the item ships, we may not be able to make changes as the order will already be in process.

Shipping and Delivery

Q: What are your shipping options and costs?

A: We offer standard shipping. Shipping costs vary based on the package size, weight, and destination. 

Q: How long will it take to receive my order?

A: Delivery times vary based on the shipping method selected. Standard shipping typically takes 5-10 business days.

Q: Do you ship internationally?

A: Yes

Customer Service

Q: How can I contact customer service?

 A: You can reach our customer service by email at support@pointblanks.co

Q: What should I do if I receive a damaged or incorrect item?

A: Please contact our customer service team immediately if you receive a damaged or incorrect item. We will assist you with a return or exchange.